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Content Webmaster

Company: Charlotte Douglas International Airport
Location: Charlotte, NC
Salary Range: $58,779.06 - $77,146.51/year; Commensurate with experience
Job Type: Full Time
Date Available: ASAP

OVERVIEW

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets, and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

SUMMARY

Design, create and modify Web sites. Primary responsibility will be the management and maintenance oversight of the Airport’s websites (CLTairport.com, cltairport.mediaroom.com, CLTConnect, cltairport.com/tenanthub, Charlottenc.gov/aviation). Work includes site management, web development, web design, troubleshooting/training multiple content management systems, creating templates, pages and sites. Plan, produce and manage various pages and sites. Manage various features (forms) and act as a system administrator for the intranet and extranet. Independent judgment and initiative are exercised within established guidelines; performance evaluated on the basis of discussions and work products. Tasks require a strong attention to detail and the ability to work under tight deadlines. Must be able to work flexible schedules. 

General Information:

  • The candidate chosen must hold a valid driver’s license in the state of residency and ability to obtain and
  • maintain a City Driving Permit.
  • Primarily works business hours, Monday through Friday; however, occasionally non-traditional
    work hours are necessary to accomplish projects and subject to emergency calls back to work.
    Ability to pass a background check in advance of the start date required. Certain convictions will
    disqualify individuals from unescorted access privileges and therefore exclude from employment.

MAJOR DUTIES AND RESPONSIBILITIES

• Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is
compatible with browsers, devices, or operating systems.
• Maintain an understanding of current web technologies or programming practices through
continuing education, reading, or participation in professional conferences, workshops, or groups.
• Analyze user needs to determine technical requirements.
• Develop or validate test routines and schedules to ensure that test cases mimic external interfaces
and address all browser and device types.
• Renew domain name registrations.
• Write supporting code for web applications or websites.
• Communicate with network personnel or website hosting agencies to address hardware or
software issues affecting websites.
• Design and implement website security measures such as firewalls or message encryption.
• Perform website tests according to planned schedules, or after any website or product revisions.
• Select programming languages, design tools, or applications.
• Incorporate technical considerations into website design plans, such as budgets, equipment,
performance requirements, or legal issues including accessibility and privacy.
• Respond to user email inquiries or set up automated systems to send responses.
• Develop or implement procedures for ongoing website revision.
• Develop and document style guidelines for website content.
• Develop website maps, application models, image templates, or page templates that meet project
goals, user needs, or industry standards.
• Establish appropriate server directory trees.
• Identify or maintain links to and from other websites and check links to ensure proper
functioning.
• Recommend and implement performance improvements.
• Create searchable indices for web page content.
• Register websites with search engines to increase website traffic.
• Provide clear, detailed descriptions of website specifications such as product features, activities,
software, communication protocols, programming languages, and operating systems software and
hardware.
• Monitor security system performance logs to identify problems and notify security specialists
when problems occur.
• Develop and implement web forms for departmental use.
• Manage technology and platforms for the Airport Communications Team.
• Manage and provide system administrator support for the intranet and extranet.
• Provide support during communication-related media activities, such as press conferences.
• Manage all web-related projects within Airport Communications.
• Manage digital screens within the terminal and CLT Center for Airport Communications.
• Manage the tracking and reporting on all site metrics.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of the practices and techniques used in web application maintenance and
development.
• Knowledge of research methods and the application of them to web design, public relations, and
communications.
• Knowledge of Sharepoint, Contentful, PRNewswire Web Solutions, and Omnivex content
management systems. Knowledge of E-Builder is a plus but not required.
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and
software, including applications and programming.
• Knowledge of the structure and content of the English language including the meaning and
spelling of words, rules of composition, and grammar.
• Knowledge of principles and processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services, and evaluation of customer
satisfaction.
• Knowledge of media production, communication, and dissemination techniques and methods.
This includes alternative ways to inform and entertain via written, oral, and visual media.
• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction
for individuals and groups, and the measurement of training effects.
• Knowledge of transmission, broadcasting, switching, control, and operation of
telecommunications systems.
• Knowledge of administrative and clerical procedures and systems such as word processing,
managing files and records, stenography and transcription, designing forms, and other office
procedures and terminology.
• Ability to troubleshoot web issues and develop processes
• Ability to establish and maintain effective working relationships with co-workers, the public and
the media.
• Ability to demonstrate initiative and self-motivation in a rapidly changing work environment.
• Ability to participate in a number of projects simultaneously.

PREFERRED QUALIFICATION

Airport and public relations experience is a plus.

MINIMUM QUALIFICATIONS


High school graduate or equivalent and five years relevant experience.
Or
Associate's Degree and three years relevant experience.
Or 
Bachelor's Degree and one year relevant experience. 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check, or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

How To Apply

HOW TO APPLY

\Apply online with the City of Charlotte. The deadline for applications is Jan. 20, 2022, at 11:59 p.m

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us

IN CONCLUSION

If you have technical issues submitting your application, email jobapsaccounts@charlottenc.gov .

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